This chart shows the average performance loss, implied by the importance ratings, that Managers in a survey gave to specific breakdowns in the planning and execution process.
Following is a list of our 20 Business Improvement Audits:
- Financial Management and Control
- Customer Service and Customer Engagement
- Information Technology and Digital Disruptions
- Stock Reduction and Control
- Debtor Reduction and Control
- New Product Research and Development
- Work Health and Safety – AS/NZ 4801
- Operations Management
- Personnel and Human Resource Management
- Purchasing and Supply Management
- Repairs and Maintenance Benchmarking
- Sales Increase and Target Market Development
- Strategic Planning and Development
- Total Quality Management and Quality Control
- Expense Reduction and Control
- Business Risk Management and Fraud Reduction
- Training Needs and Gap Analysis
- Carbon Reduction and Environmental Management Standard – ISO14001
- Quality Standard – ISO9001
- Corporate Governance and Board Practices
“Top-down questioning equals bottom-up learning and it is knowing the questions to ask that make the difference”
